So in short, they do everything everyone else does, and then they have a dedicated Sales Engineer and a two year warranty. Sweetwater ranks 1st among Music Equipment sites. Contact Us We're here to help Their service has been stellar too. Looks like you're using new Reddit on an old browser. I don't know much about their history as a company, but I can at least share my personal experience. I got a brand new replacement Strat (in perfect condition) a few weeks later, and he gave me a $50 refund. I was talking with one of my local music store owner buds yesterday, who also does repair work. We arranged the shipping which, all said, cost me about 65 USD at the cheapest rate available. But unlike others, they offer a two year warranty (fulfilled by Sweetwater) on any item that does not carry a manufacturers warranty over 2 years. So, 1. I called in to inquire about the delivery day and they said it'd be arriving early because the shipment went out faster than expected. what types of payment does flight club accept? will customs and duties be included for international orders? Press question mark to learn the rest of the keyboard shortcuts, Ibanez RG760/PRS/Schecter/MesaBoogie/Line6Helix. I haven't really heard of the 55 point inspection but that sounds cool even if it is a marketing gimmick ;). Why is there not a packing slip in my order? Switching over here means long overdue updates to both the design and functionality of our subreddit in addition to a greater community focus all around. Sweetwater offers great leasing deals with flexible, affordable payments for your business, studio, church, or non-profit. sweetwater and AMS usually ship the day after the order if the item is in stock, as does amazon and bhphoto, walmart and most ebay stores. Like you, I got a call shortly after I placed my order, which was cool. 249 reviews for Kraft Music, rated 1.00 stars. There’s More. The only reason I went with Sweetwater for the cab was because of the financing, and the bag o' candy of course! SweetTrack is the fastest & easiest way to track your Sweetwater order. Pleasant. My service Rep (Mark Stein) asked me to take a photo of it. International Services Secure, Affordable Global Shipping . Never had a bad experience with Sweetwater. Thanks for visiting. Forget Sweetwater if you're in Canada Pretty easy and straightforward. I've ordered TONS of audio gear from Sweetawater including a lefty American Strat, Les Paul...multiple amps and over $1000 in pedals in the last few months. Let me preface this by saying that I don't mean to be persuasive one way or the other, as I still order a lot of goods from MusiciansFriend and other B&M retailers as well. The best place to start if you're new is right below in our "Rules" section. I think my cab just got here so fast because I live really close to the freight distro for my area. Every guitar that comes into Sweetwater is unboxed and put through a 55-point inspection by a professional, to make sure everything is in perfect working order. I bought a boogie mark 5 25 from Sweetwater last week and already Mr Bonicki has called to see what I thought about the mk 5 25. . There was no damage and ut was set up perfectly. Enter your order details for a real-time status update! So, at the beginning of the week, I finally pulled the trigger on this Mesa OS 4x12 I've been drooling over. This depends on how many miles Sweetwater is from your current location, and takes into account average driving times with traffic and highways or local roads. ship via FedEx Ground® or UPS Ground. I never bought any kind of serious equipment from them until recently though. Just check a few times each day. We're going to leave both running for a few more days and then this Friday (Dec. 25th) we'll close up … I'm only 45 minutes from the border and another 10 minutes to the shipping outlet. What shipping services do you offer? I see used Studios all day long for $750 to $1000 on kijiji, craigslist, etc. Your order will be expedited through our warehouse to ship right away. Regular Post. The customer service after my first small purchase ($20 drum clamp) was enough to convert me forever. They still jumped through all the customer service hoops, though, with the phone calls and all the mail, which I think is what some people tend to complain about, like Sweetwater's the "Overly Attached Girlfriend" of online retail or something. I'll be making any future big name gear orders thru them. I've never had a bad experience. So I had to wait a few more days, which was totally understandable. For shipping examples, please see express shipping examples from previous FAQ. Sweetwater has a consumer rating of 4.48 stars from 802 reviews indicating that most customers are generally satisfied with their purchases. How long does it take for it to ship and get to its location and 2. Alongside it, a hand written note, thanking me for my order. And they will take your total purchase and bill it by a 1/3rd every month for 3 months. see all; payment. For shipping examples, please see express shipping examples from previous FAQ. Build shipping costs into your pricing structure so you can offer customers this sought-after service. Can't argue with that. Learn more about cookies. I've purchased a guitar and a more expensive audio interface from musicians friend and thankfully I didn't have any problems with them. +1 points for consistent customer service! If you have guitar related questions, use the "Search" field or ask the community. Just pay with your credit card (I use a Check Card, because for my gear I really just try to pay in cash). It’ll save you a lot of emails or comments on Instagram in the long run. Honestly, I've never had anything but excellent service. Shipping express can take as few as 1-4 days – but express is the most expensive mode, and is not suitable for large shipments. can i ship to an address other than my billing address? (800) 222-4700 Talk to an expert! Very well packed. Most guitars come in a cardboard box, then they wrap that in bubble wrap and put it in a big more sturdy box. It's really popular where I live. I like that I get treated as if I just bought a $5000 Martin even if I just bought a set of strings or bag of picks. The guitars Sweetwater sells are generally better quality than what he sees from the other two. Information will provide clarity as to why they did not receive free standard shipping. It depends on which shipping mode you use. Calculate Time and Cost. I've heard of them calling people with like, adds and such. Are the guitars likely to get damaged in shipping? Welcome to r/guitar, a community devoted to the exchange of guitar related information and entertainment. That works out to $1663. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Estimate what it would actually cost you to ship any amount of furniture by reviewing previous uShip quotes. I just recently ordered a Seagull S6, it was in-stock when I ordered it, and on my front porch the next morning. uShip uses cookies to ensure you get the best site experience. Shipping from … When does my Order qualify for Free Standard Shipping? You can get promotional financing for six months‡ so you can pay for your purchase over time. I see used Studios all day long for $750 to $1000 on kijiji, craigslist, etc. This is trackable and normally arrives within two to four days. That's about $1440 canadian, PLUS you'll have to pay 15.5% tax on the canadian value. I like to try to be loyal to sweetwater(and it seems to be the only place to get it for $900 as opposed to $1,300), but they are currently out of stock. Check out the Help Center page at Sweetwater — the world's leading music technology and instrument retailer! So I had to either call ahead to arrange it, or wait for a customer service representative to contact me. Guitar finally arrives, and I get a phone call a few days later asking me if I like it + making sure everything was okay. We argued a little bit about the difference between Celestion V30s made in China vs the UK models. Air freight shipping will take about 6-13 days. USPS ® international mail services go to Canada, Mexico, and more than 190 countries.Choose a mailing service based on delivery speed or shipping prices. I live near Chicago, and as some of you may remember, the whole Chicago area grinded to a halt because of that snow storm in the first couple days of February 2011. For starters, set clear expectations about how long it will take you to prepare and ship an order within your item’s processing times. how long will it take for my order to ship? There are no exact timetables. I did, and immediately after he saw the photo, he set up free return shipping. I've had great experience with both Sweetwater and Zzounds. The Sweetwater Card makes it incredibly easy to get the gear you want — when you want it! (800) 222-4700 Talk to an expert! New comments cannot be posted and votes cannot be cast. That works out to $1663. The best place to start if you're new is right below in our "Rules" section. That's about $1440 canadian, PLUS you'll have to pay 15.5% tax on the canadian value. He told me that he'd keep me up to date on what's going on, and sure enough, I got another phone call every week for the next month or so. Good to hear, I love customer service stories that don't end in rage lol. In short, Sweetwater does a great job of making you feel good about your purchase before it has even arrived. So in short, they do everything everyone else does, and then they have a dedicated Sales Engineer and a two year warranty. You take the first note, and make it the last note. A: For most parts of the world, Spark should be shipped within 5~7 working days after the order has been placed. (800) 222-4700 Talk to an expert! Travel time to Sweetwater, FL How long does it take to drive? But for the 3 it's easy enough. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Get started today! Flat-rate boxes are an obvious choice. Coronavirus (COVID-19) Update. I ordered something from SWEETWATER music with a payment plan that will be devided in into three payments per month which said they would charge your credit card per month, (3 months total) I only fill in my name and address and ordered was placed. Free shipping on purchases is the most important option for 74 percent of online shoppers. TL;DR: When I dealt with them, they were fantastic. Rules of thumbs for lead times are 1-2 weeks for regular post, 3 days for air express freight, 8-10 days for air freight, and 30-40 days for ocean freight. Sweetwater is great. Forget Sweetwater if you're in Canada Build shipping costs into your pricing structure so … Ordered my Jaguar from Sweetwater in December 2010/early January 2011. my son ordered me something from GC online on tuesday. Provide the origin, destination, and weight of your shipment to compare service details then sort your results by time or cost to find the most cost-effective shipping service. I've never used AMS personally, but I really end up buying more from physical retailers anyways. Welcome to r/guitar, a community devoted to the exchange of guitar related information and entertainment. First payment will have your shipping charges + the 3.95 "fee" that they charge to do … We even talked about the tuner on the Axe Fx-II which he was considering buying. Click … Otherwise your package can take as long as 10 business days to ship if the product needs to be made to order. In short, I'm thoroughly impressed with Sweetwater Music, from the easy order process, to the customer service, right down to the little things like including a damn bag of candy with every order (I don't even eat it, but my wife loves it). I normally order online so I can avoid having to deal with talking to salespeople, but I still appreciated it for what it was. Depends if its in stock. The service is exceptional. When it comes to shipping for small business, packaging is essential. I've used them 3 times in the last month or two... 4 or 5 days free shipping and everything is packed great. I've only bought one thing from them, a relatively small thing (iPad interface), but the experience was fine. We had a lengthy discussion about stereo cabinets and my concerns with volume inconsistency. I would definitely be inclined to make a bigger purchase from them if/when I choose to look for a piece of gear online (depends on what I'm looking for, price, etc...), with the phone calls and all the mail, which I think is what some people tend to complain about, like Sweetwater's the "Overly Attached Girlfriend" of online retail or something. But personally I like the communication factor a lot. I’ve never had a problem though. I elected to take the financing route, which was easy enough to set up, thankfully. So, 1. How long does it take to ship from China to the US? Typical delivery time ranges from one to five days. (Express orders placed after 12:00pm CT will ship on the next business day.) Now if I can't buy local, I shop Sweetwater. The guitars Sweetwater sells are generally better quality than what he sees from the other two. Again, contact the store if there are problems. Calculate Time and Cost. what happens if my package is returned to flight club? I was talking with one of my local music store owner buds yesterday, who also does repair work. How long does it take to ship a container from China to Canada? sweetwater and AMS usually ship the day after the order if the item is in stock, as does amazon and bhphoto, walmart and most ebay stores. He told me he sees a major difference in some guitars that come from Sweetwater, versus MF or GC, Epiphone in particular. That's interesting delirium, personally I've always had great service from Sweetwater. I eventually get a call in the last couple days of January telling me that it's been shipped. I'll never buy from them again. I'm in about the same spot as you currently, I still try to shop local, but I'll definitely be branching out into online shopping if the experience continues to impress. My service Rep (Mark Stein) asked me to take a photo of it. Sweetwater set the standard in our industry by offering free shipping, free tech support, an award-winning website, and much more - making buying gear easier than ever. Not enough companies care about customer service as much as they should, and it's refreshing to have a chance to voice questions or concerns about an order before it ships. how much does shipping cost? It is a cycle - hence the name! I bought a pack of Elixr 12 strings and I got a bag of candy. Sweetwater is my "go to" for all things guitar. Your order will be expedited through our warehouse to ship right away. The shipping was always decently fast and hassle free, and I really like the way that they call you to confirm your order. Then the followup call a couple weeks after receiving the amp was nice because I had a dumb question about wiring the FX loop that the sales engineer was able to answer no problem. It's a great way to get stuff and shipping is almost always free within the USA, whereas to ship to my door, if they even do that, is hundreds of bucks. But that being said, I can't attest to their customer service either. Packaging. Since I was at work, I just waited for the call. I like the candy they send, or used to send at least! However, please note that different countries or regions may have different ETA, t he estimated delivery time should be listed in the checkout page for each country. SweetTrack is the fastest & easiest way to track your Sweetwater order. But, I can say they've earned a lot more business from me in the future. (Express orders placed after 12:00pm CT will ship on the next business day.) Do you ship internationally? Shipping Time from China to the US. I bought an Elite Banshee a couple years ago, it took about 3 weeks because they had to get it from the factory in S.Korea first. If you are concerned about damage you can buy a hard case and just ask them to stick the guitar in that. is a signature required upon delivery? Thanks for visiting. How long does it take to get my order? Many orders leave our warehouse within 24 hours, so it is sometimes impossible to stop your order from shipping. How long does it take for it to ship and get to its location and 2. Q: Once ordered, how long will I wait to receive my Spark? Funko Shop: Shipping. The one shitty thing that did happen was that my start, which took a long time to get to me, had 2 tiny chips on the neck. Finally he reviewed the differences in regular shipping as opposed to freight for me, and we said our farewells. When shipping cabs, you usually end up having to go with freight, and they don't offer that shipping method on their website. I would expect that they'd easily match Sweetwater's prices if they have the guitar you want and Brett's a really great guy, will find the best of the bunch for you. Finance your gear, installation, training, software, and everything else your organization needs. I didn't think it was too over the top, they only called once or twice (don't remember). Quickly get estimated shipping quotes for our global package delivery services. You can call or email Sweetwater for order status updates. No issues and would use again 100 percent. I recently ordered an amp and when they called I was worried that they were going to try to sell me more stuff or upsell me on my order, but it was just a friendly "Is this the right address, do you want a signature, any other questions?" Heavier items (up to 150 lbs.) I just want to give credit where credit is due. Two days later (yes, two days at the cheapest rate available), my cabinet arrived at my residence, a picture of magnificence in all of its American made Tolex bound glory. We will for now on refer to each cyclic permutation of the major scale as a "mode." I have yet to buy anything too big from them, I bought a bass amp for a couple hundred I think. But unlike others, they offer a two year warranty (fulfilled by Sweetwater) on any item that does not carry a manufacturers warranty over 2 years. After about a week, I got another phone call where the same guy apologized for the delay and explained that there were issues on Fender's end with getting the supply out, which was awesome. After careful consideration, I've decided to purchase an OP-1. This is a forum where guitarists, from novice to experienced, can explore the world of guitar through a variety of media and discussion. Otherwise your package can take as long as 10 business days to ship if the product needs to be made to order. call. I use them often, especially after a nightmare experience with American Music Supply last year. The one shitty thing that did happen was that my start, which took a long time to get to me, had 2 tiny chips on the neck. Under the initial wrapping lay the bag of candy that comes attached with almost every order I've ever gotten from Sweetwater. Like others they offer free shipping. This is a forum where guitarists, from novice to experienced, can explore the world of guitar through a variety of media and discussion. Provide the origin, destination, and weight of your shipment to compare service details then sort your results by time or cost to find the most cost-effective shipping service. How soon will my order ship? Not usually. On my credit card it showed they charged the first payment and it went through fine. Their business model is usually not the way I like to deal, I do my research before I buy and usually don't need any help in making a selection of the right product. Looks like you're using new Reddit on an old browser.